1. Shipping Method & Cost
- Standard Shipping: economical but slightly longer transit time, delivered through postal service
- Express Shipping: Via DHL, UPS or FeDex
2. Processing Time & Delivery Estimates
Orders are processed within 2–5 business days. Tracking numbers will be provided within 7 days.
- Standard Shipping: 7–15 business days (may vary by location and peak seasons).
- Express Shipping: 4–7 business days.
The exact delivery days depend on the certain situation in your location, days like Christmas and Blackfridays will take a little more days.
3. Warehouse
Products are shipped from China or US warehouses (depending on stock and location).
4. Shipping Information Guidelines
The delivery address must be detailed and accurate – need to provide specific street number, building number and room number; The zip code should correspond to your city
- For China, Macau(SAR) and HongKong(SAR), please fill with the chinese address and names;
- For Taiwan, you must provide Chinese receiving information (Chinese name and Chinese address) and ID card number (passport number if you are a foreigner) ID number please write in the order notes.
Taiwan recipients must download the Ezway app and register an account, once the goods arrive at the Taiwan Customs without registering the account, the customs has the right to confiscate the goods, our company will not bear any responsibility or refund. - For South Korea, your personal tax ID and Korean name + Korean address + required personal tax ID (P + 12 digits) + (recipient phone number (010 + 8 digits)) are required according to the requirements of Korean customs clearance. The information must be the same recipient’s information, otherwise we will not be able to ship.
- For Brazil, Chile, Colombia, Turkey, Indonesia need to provide the recipient’s tax ID – can fill in CPF/CNP/VAT/ passport ID/EOR.
5. Restricted Shipping Locations
- No delivery service is available on the dependent islands.
- South Africa: South African dependent islands and addresses containing box, posbus, plot, plaas, Farm, plaas, private bag, privaat sak keywords are not available for delivery services
- All countries do not accept PO boxes and military addresses and cannot send APO/FPO military addresses
- At present transport service to these countries are not available: Russia, Belarus, Israel, Gibraltar
6. Multiple Parcel Delivery
We strive to ship all items together. Depending on product availability or shipping method, items may arrive separately. You will receive tracking information for each shipment.
7. Order Changes & Cancellations
- Orders can be canceled within 24 hours of placement.
- Once shipped, changes or cancellations are not possible. Customers are responsible for incorrect addresses.
8. Duties & Import Taxes
- Product prices do not include VAT or import taxes. Customs duties are the responsibility of the customer.
- We will declare items at a reasonable value for customs purposes. For questions, contact info@antzracing.com.